Privacy Policy mamak24 —
Your Data, Our Responsibility

Mamak24 is an online sports betting and casino platform operating under the domain mamak24.wine. We take the privacy of every individual using our platform seriously — whether as a guest visitor or a registered member.

This Privacy Policy explains in detail what information we collect, why we need it, how we use it, and the steps we take to ensure your data remains safe and protected at all times.

By registering for or using any part of the mamak24 platform, you are deemed to have read and agreed to this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

Mamak24 collects various types of information depending on how you interact with our platform. Below are the main categories of data we collect:

We only collect information that is strictly necessary for the stated purposes. mamak24 does not collect sensitive data such as medical information or religious beliefs unless required by applicable law.

Information from third parties: In certain cases, we may receive information about you from trusted third-party sources, such as identity verification providers, payment service providers, or fraud prevention agencies. This information is used solely for verification and security purposes.

Mamak24 uses the information collected for the following purposes, all within a lawful and transparent framework:

• Account Management: Creating and maintaining your account, processing registration, and handling the login process securely.
• Transaction Processing: Processing deposits, withdrawals, and any other financial transactions you make on our platform promptly and accurately.
• Identity Verification (KYC): Verifying your identity to meet legal compliance requirements, including anti-money laundering (AML) and counter-terrorism financing (CFT).
• Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, platform abuse, and security threats that may affect you or other users.
• Customer Support: Handling your inquiries, complaints, and support requests more efficiently when our support team has the necessary context.
• Service Improvement: Analyzing usage patterns in aggregate (not individually) to improve the interface, features, and performance of the mamak24 platform.
• Responsible Gaming: Monitoring wagering patterns to identify players who may need assistance and providing appropriate self-control tools.
• Marketing Communications: Sending information about promotions, special offers, and platform updates — only to members who have consented to receive such communications.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including responding to requests from legitimate authorities.

Mamak24 does not sell your personal data to any third party for commercial purposes. However, we may share certain information in the following situations:

• Payment Service Provider: Required transaction information is shared with FPX, DuitNow, and digital wallet providers to process your payments securely.
• Game Service Provider: Third-party casino and slot game providers operating within the mamak24 platform may receive usage data necessary to run their games.
• Identity Verification Provider: Trusted third-party KYC companies assist us in verifying player identities in accordance with international standards.
• Regulatory Authority: mamak24 will disclose required information to law enforcement authorities or regulatory bodies when mandated by law or a valid court order.
• Professional Advisors: Lawyers, accountants, and auditors subject to professional confidentiality obligations may access certain data in the context of their engagements.

All third parties with whom we share data are required to comply with data protection standards equivalent to those of mamak24. We ensure every data sharing agreement includes adequate contractual safeguards.

The mamak24 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the security of your account.

Types of cookies we use:

• Necessary Cookies (Required): These cookies are essential for the platform to function properly, including login session cookies and security tokens. The platform cannot operate without them.
• Preference Cookies: Saving your settings such as preferred language and display preferences so you do not need to reconfigure them every time.
• Analytical Cookies: Helping us understand how users interact with the platform in aggregate, not individually, for continuous improvement purposes.
• Security Cookies: Identifying suspicious sessions and protecting your account from unauthorized access.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the mamak24 platform.

Mamak24 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• Data-at-Rest Encryption: All sensitive data stored in our databases is encrypted using robust encryption algorithms.
• Data-in-Transit Encryption: All communications between your device and mamak24 servers are protected by TLS 1.3 encryption.
• Two-Factor Authentication (2FA): We provide and encourage the use of 2FA for all member accounts as an additional layer of protection.
• Regular Security Audits: Our systems undergo regular penetration testing and security audits by independent third parties.
• Real-Time Threat Monitoring: Our threat detection and response system operates 24 hours a day to identify and neutralise threats promptly.
• Multi-Level Access Control: The principle of least privilege is applied — staff can only access the data needed to carry out their specific responsibilities.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% safe. In the event of a data breach affecting your information, we will notify you within the timeframe required by applicable law.

As a mamak24 player, you have the following rights regarding the personal data we hold:

To submit any request relating to the rights above, contact our data protection team via live chat or email. We will process your request within 30 working days of the date of receipt.

Mamak24 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active Account Data: Retained for as long as your account is active and for the required period after the account is closed.
• Financial Transaction Data: Retained for a minimum of 7 years in accordance with applicable anti-money laundering (AML) legal requirements.
• Security Logs: Retained for 2 years for the purpose of detecting and investigating security incidents.
• KYC Documents: Retained for 5 years after the business relationship ends, in accordance with regulatory compliance requirements.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

Mamak24 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons.

• Any material changes to this Privacy Policy will be communicated to you via an in-platform notification or an email to your registered address.
• The latest version of the Privacy Policy will always be available on this page along with the updated effective date.
• Continued use of the mamak24 platform after the effective date of any changes constitutes acceptance of the amended Privacy Policy.
• If you do not agree with the changes made, you have the right to close your account before the changes take effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the mamak24 Data Protection Officer (DPO) through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the platform
• Response Time: We aim to respond to all privacy enquiries within 5 working days

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.